Privacy policy
A GDPR-style privacy notice for Ferrli ecommerce, support, accounts, marketing and website analytics.
What data is handled and why.
This privacy policy is written for a WooCommerce store with checkout, accounts, customer care, marketing and analytics.
Orders
Buyer details, delivery data, payment-related details and invoice information.
Support
Emails, product issue details, photos/videos and return/warranty information.
Marketing
Email preferences, consent status, campaign engagement and unsubscribes.
Website
Cookies, device data, security logs and analytics where enabled.
Controller
The data controller is UAB AISTENE, company code 305248458, registered address Europos pr. 122, Kaunas, Lithuania. Privacy contact: info@ferrli.com.
Personal data we process
We may process identification details, contact details, delivery address, order information, payment-related information, account data, customer-care communication, return/warranty evidence, marketing preferences, website usage data, cookie data and technical security logs.
Purposes and legal bases
Data is processed to operate the store, perform the sales contract, deliver goods, manage payments, issue invoices, provide support, handle returns and warranty claims, prevent fraud, secure the website, improve services and send marketing communications where permitted.
The legal basis may include contract performance, legal obligation, legitimate interest, consent, and establishment, exercise or defence of legal claims.
Recipients
Data may be shared with payment providers, delivery partners, hosting and IT providers, WooCommerce/website service providers, accounting providers, email and marketing platforms, analytics and advertising tools, legal advisers and public authorities where required.
Retention
Personal data is kept only for as long as necessary for order fulfilment, accounting, tax requirements, warranty periods, legal limitation periods, dispute handling, security and marketing consent management.
International transfers
If service providers process data outside the European Economic Area, appropriate safeguards required by data-protection law should be used, such as standard contractual clauses or other approved mechanisms.
Your rights
You may have the right to access, rectify, erase, restrict processing, object, receive data portability, withdraw consent and lodge a complaint with the State Data Protection Inspectorate (VDAI).
Marketing
You can unsubscribe from marketing emails using the unsubscribe link or by contacting Ferrli. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.
Security
Ferrli applies organisational and technical measures to protect personal data. No online system can be guaranteed to be completely risk-free, so website and provider security should be reviewed regularly.
Questions, answered clearly.
How can I request my data?+
Email the privacy contact with enough information to identify your request. Identity verification may be required.
Do you use marketing tools?+
Only list tools that are actually active, such as newsletter, ads, analytics or review platforms.
Where should cookies be explained?+
Use the Cookie policy for categories, consent choices and third-party cookies.