Track your order
A clean tracking page for order number, email address and delivery-status guidance.
Use your order number and email address.
Your order number is usually included in the order confirmation email. Tracking is available after the order has been processed and handed to the delivery partner.
Processing
Your order has been received and is being prepared.
Dispatched
Your parcel has left Ferrli or the warehouse and is with the delivery partner.
Delivered
The parcel is marked as delivered. Check parcel locker or courier confirmation if needed.
Questions, answered clearly.
I cannot find my order number. What should I do?+
Check your order confirmation email and spam folder, then contact customer care with the buyer email and delivery details.
Why is tracking not active yet?+
Tracking may appear after the delivery partner scans the parcel.
The parcel looks damaged. What should I do?+
Photograph the parcel before opening, keep packaging and contact customer care as soon as possible.