Warranty & care
Legal guarantee, commercial warranty wording, device care and claim steps in one polished support page.
Care well, claim clearly.
Ferrli product support should separate daily care, legal guarantee, commercial warranty and accidental damage in plain language.
Styling tools
Keep vents clean, avoid cable stress, store dry, use correct voltage and follow the manual.
Attachments
Let attachments cool, wipe gently and avoid forcing magnetic or clip-on parts.
Hair care products
Store away from heat and sunlight, close caps and follow expiry/PAO instructions.
Accessories
Keep silk, cases and brushes clean according to material-specific instructions.
What we need to help quickly.
Order proof
Send order number, invoice, receipt or buyer information so the order can be identified.
Describe the issue
Explain what happened, when it started and whether the product was used according to the instructions.
Add evidence
Attach clear photos or a short video showing the issue, labels and product condition.
Resolution
Depending on the case, the product may be inspected, repaired, replaced, discounted or refunded as required by law.
Questions, answered clearly.
Is commercial warranty the same as legal guarantee?+
No. Commercial warranty is an additional promise. Consumer statutory rights remain regardless of a separate commercial warranty.
Are accessories and consumables treated the same?+
Not always. Care products, accessories and electronic tools may have different use, hygiene and wear considerations.
Does misuse count as warranty?+
Damage caused by misuse, impact, liquid damage, incorrect voltage or unauthorised repair may fall outside warranty coverage.